Database Application/Development
We understand customer relationships are important and valuable to businesses of
every kind. Organisations need to maintain those relationships effectively and in
order to do that they need a Customer Relationship Management (CRM) system that
helps provide first-class customer service and manage internal relationships.
CRM embraces:
- Contact management
- Customer loyalty tracking
- Back-office integration
- Customer service
- Employee Training
- Marketing
- Work-flow processing
Each company is different and therefore has different processes and functional requirements.
We can create applications that suit your needs and create solutions that are user-friendly.
By providing easy access to key customer information and facilitating analysis of
customers it becomes easy for you to:
- Understand customers needs
- Communicate easily and effectively with customers
- Capture key information and ensure the right people see it
- Pinpoint profitable revenue streams
- Discover problem areas
This level of analysis identifies opportunities for you to invest more time in targeting
customers more effectively so that you can be pro-active as well as reactive in
customer services.
We are perfectly positioned and experienced to deliver the types of applications
and integration routines that will allow you to share the data and streamline the
processes necessary for you to deliver first-class customer service and manage internal
relationships.
We ensure that our development team has good commercial and business awareness as
well as a wide experience of different technologies. We have a diverse client base
that has required us to deliver against a broad set of requirements.
Below you can find two examples of applications that we can supply you with.
Call Log
A browser-based customer incident and staff time management tool that allows both
staff and customers to track the progress of any support incidents.
Download the Call Log data sheet.
Microsoft CRM
A comprehensive package designed to help businesses identify their customers, understand
them better than their competitors and use this information to build a more profitable
relationship.
Download the Microsoft CRM data sheet.