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Welcome to the first edition of
SoundBytes,
the new monthly e-Zine launched to celebrate our
10th anniversary. The aim of this newsletter is
simply to communicate with you on a more regular
basis, introduce you to various thought-provoking
topics and keep you abreast of important,
interesting and innovative developments in the world
of IT.....and Net Technical Solutions, of course.
Communication is the key
Over the next six months, a lot of positive changes
will be taking place here at Net Tech in response to
specific customer feedback and a continuing desire
to maintain and improve on our high levels of
customer satisfaction. One thing we have learnt
during 10 years in business is that, above all else,
communication is absolutely vital. So with this in
mind, we are working on a number of initiatives
aimed at enhancing communications both to and from
the business and generally improving the service we
provide.
New phone system and numbers
First and foremost, by using a combination of
technologies coupled with a switch to non-geographic
numbers, we have developed a more robust and
flexible telephone system solution with built-in
failovers to ensure our customers are always able to
get hold of us. The new mainline telephone number is
0845 0034567
which we hope everyone will find easy to remember
and costs the same to call as a local rate number.
We will also be introducing a simple Auto Attendant to
guide callers quickly and easily to the Support,
Sales or Accounts teams.
Customers with a support agreement have also been
issued with their own unique 0845
‘hotline’
number which bypasses the Auto Attendant and routes
calls straight through to our helpdesk team where we
will also introduce a call queuing system for those
rare occasions when everyone is on the phone. By
using this hotline number, support calls can be
tracked through our CRM system which enables us to
easily identify each caller as well as monitoring
and responding to queries far more efficiently.
There are also Direct Dial numbers available for the
Sales team, Accounts team and your Account Manager
so you should always be able to reach the right
contact.
A fresh new website
July 2009 also sees the re-launch of our website (http://www.ntsols.com)
with a much needed facelift, including a little
modernisation of the Net Tech logo. The new site
will contain more useful and concise information,
simplified navigation, an extensive IT ‘Jargon
Buster’ and a new Client Area. From here, existing
customers will be able to initiate a remote helpdesk
session with one of our team, view their server
monitoring status, create a new helpdesk support
case, check on the progress of an existing case,
view invoices, request statements and VoIP customers
will even be able to view itemised phone calls.
As always, we are on the lookout for further ways to
improve what we do. So if you have any thoughts or
simply wish to comment on the new-look website or
newsletter, please do drop us an email to
soundbytes@ntsols.com
as all feedback is gratefully received.
Myself and all the team here at Net Tech wish you
all the very best for the second half of 2009.
Best wishes, |
