Well, what a year it has been for us all... full of ups and downs and twists and turns. It’s very easy to get caught up in ‘recession-hysteria’ and find yourself wallowing in negative thought but those who have stayed strong, acted positively and made good, solid decisions throughout the year are in a real position of strength going into 2010 - and I would like to report that Net Technical Solutions is very much in that number.

During a recession, one thing that no business should take for granted is the loyalty of its customer base. We are constantly aware of the old saying that “If you can’t look after your customers, someone else will” and for us, taking care of our existing customers is just as important, if not more so, than gaining new ones. I am delighted to say that our customers remained incredibly faithful throughout the year, and we are extremely grateful for this loyalty. Of course, we also attracted some new faces during 2009 and to our new clients I would like to offer a very warm welcome and I look forward to forging similar long-standing relationships with you all.

Operationally, we implemented many changes throughout the year, all of which are aimed at making the customer experience smoother and more enjoyable. Here are just a few examples of systems we have introduced and areas where we have worked to make improvements during 2009:
 

Of course, we are far from perfect and are constantly looking for areas in which we can improve. Almost all of the above changes came about as a result of listening to customer feedback so it really does make a difference and we welcome all of your comments - positive or negative.

So here’s looking forward to 2010 which promises to be an exciting year of recovery for the UK in general. The green shoots are already appearing and we have certainly seen evidence of this in the second half of 2009, with a very healthy number of new server and workstation installations as well as some large application and database development projects. During the course of 2009 we also experienced a significant increase in the take-up of our online data backup service, even among those customers already using tape backup. This increased level of IT-related business activity tells us that our customers are feeling confident about the future and we hope this continues throughout next year.

All that remains is for me to wish you all a very Merry Christmas and Happy New Year and we look forward to continuing to work with you throughout 2010 and beyond.

Best wishes

Ben Stupples
Commercial Director
 

Tel: 0845 0034567
Fax: 0845 0034543
E-mail: sales@ntsols.com
Website: www.ntsols.com