Service Level Agreement
You want to get on with running your business activities with the knowledge that
your IT systems are in safe hands. With our fixed price service level agreement,
all IT problems melt away as we take full responsibility for your IT infrastructure.
One of the key advantages of our service level agreement is that our clients are
given full access to trained supported engineers who will provide real-time assistance
remotely where possible and on-site if needed.
Our Service Level agreement includes the following benefits:
- Wide range of problems can be diagnosed and dealt with quickly and accurately.
- Remote support allowing for faster response rates.
- A support team familiar with your IT infrastructure.
- Regular maintenance of IT systems involving monitoring, testing and a security plan.
- Regular installation of updates so the systems are kept up-to-date.
- Frequent health checks and analysis so that risk is reduced.