Who are we and where did we come from?
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Jun 1999
Net Technical Solutions was established in June 1999 and was the brainchild of Managing Director Alistair Mackenzie. The company was originally based in Aldershot, (in the offices pictured opposite), and spent the first 8 years of its life providing IT support, network security and web-based software development services to a growing number of small to medium businesses in and around the Hampshire/Surrey borders.
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Jul 2007
Meanwhile, half way round the M25, Commercial Director Ben Stupples was busy building Unity IT Services, a similar IT Managed Service Provider based in Watford, Herts. And through the power of networking the two organisations came together in July 2007.
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Jan 2011
Over the next few years the business continued to grow exponentially and Alistair and Ben’s shared vision began to take shape. A one-stop solution for IT support, IT services and software development, delivered by a friendly down to earth team, underpinned by first class account management and strong business systems. The business moved from Aldershot to Farnham in Surrey in January 2011, largely to accommodate the now 16-strong team, and 3 years later another big milestone in the Net Technical story took place.
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Jun 2014
We had known the owners of Aldershot-based Dunston IT for many years, so when Managing Director Malcolm Hearn was looking towards retirement we struck a deal and the business was officially acquired in June 2014. We doubled in size overnight to 32 employees which brought its challenges, not least the need to relocate to larger offices in The Millennium Centre, Farnham, where we are now based. Not only did we take on some fabulous new customers for our IT support in Surrey, but also some amazing staff and chief among these was Richard Brain, former Dunston shareholder and now Technical Director at Net Technical.
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Now
...and that brings us to the present day where the business continues to flourish and in 2024 we will be celebrating our 25th anniversary! In 2019 we celebrated our 20th anniversary with a fantastic sailing trip and overnight stay for all 40 staff to the Isle of Wight. We remain passionate about what we are doing, we have a wonderful team working for us and are blessed with a truly special bunch of customers, many of whom have been with us since it all started, and long may that continue. If you are a prospective customer reading this, then we would be delighted to welcome you into the ‘Net Tech family’.
Our Team
We are proud to have built up a long-serving IT support team in Farnham, Surrey that contains a wealth of experience from all walks of life, not just the IT industry, with many employees having given over 10 years of continuous service.
We all have a great enthusiasm for technology but are not techno-geeks – a fact of which we are immensely proud! We are a talented, friendly and approachable bunch and love what we do, believing in proactive IT support with a personal touch.
Our technical staff are picked to fit the Net Technical ethos and so everyone we employ must have the right mix of technical competency and customer facing skills. As a result we like to think that we are genuinely nice people to work with.
Service Desk
The Service Desk is managed by our SDI-certified Service Desk Manager, Simon Everard and encompasses the Tier 1 and Tier 2 team.
Tier 1 are the first point of call for your IT issues and are led by Andreas Jones (our Service Desk Team Leader and Tier 2 engineer) The rest of the team consists of Joe Gamble (Assistant Team Leader), Michael, Alex Walsh, Dan, Sam, Paul, Tom and Ryan. The Tier 1 team are the first port of call for your IT issues. Completing the service desk team are our Tier 2 engineers - Joe Window, Nick and Charlie who handle the complex issues that cannot be resolved at Tier 1 level.
Field Engineering
Out in the field we have Dean, George and senior engineers Elliott and Alex. All are involved in regular client visits, emergency visits and projects. These are the faces you are most likely to see walking through your office door whenever you need us.
Jo Dew, our Service Delivery Manager, holds overall responsibility over the Service Desk and field engineering teams making sure the remote and onsite service you receive is up to the highest standards you would expect from Net Technical Solutions.
Networking & Projects
Our Tier 3 team consists of Gareth Phillips - Technical Manager and Alan Jeffery –Consultant. Both are involved in planning, consulting and implementing the core services that make up your IT networks. They are the most senior technical heads in the business and will deliver the network you need for your business to succeed. Completing the Tier 3 team are our senior field engineers and security team.
Security
We know Cybersecurity is a bigger issue than ever. Our Cyber Security Manager Jamie has 20 years of experience with us and alongside our Security Engineer Harry. They specialise in protecting your networks and keeping up to date on the latest IT threats to your business.
Richard Brain, our Technical Director, leads and manages our Tier 3 and Security team.
Web App Development
Our busy Software Development team is led by Senior Developer and Operations Manager William McSkimming, who heads up the team and has been with us since 2003.
Finance & HR
Head of Finance and HR team is Laura Porter who has also been with us for 20 years. Laura’s team consists of Finance Assistant Trude Dudley who has been with us since 2005, Cloud Managed Services Administrator Jamie Bridger and Office Administrator Lindsey Hines-Dedman.
Sales & Marketing
Commercial Director Ben Stupples has over 15 years in the business and has overall responsibility for business development, marketing and account management. His team consists of Senior Account Manager Ian Jobber, Account Managers Jonny Taunton, James Steer Lauren Niblett and Ben Tilley, Plus Marketing Executive Vikki Croxson.
Last but by no means least, Managing Director Alistair Mackenzie continues to steer the ship, as he has done for over 20 years, ably assisted by co-Director/Shareholders Ben and Richard and the senior management team.
So, with a healthy mix of old and new staff, and some in-between, our head office in Farnham, Surrey contains a great team of employees, all dedicated to supporting our varied customer base. Please see below to put faces to names and find out more about our team.
The Directors
"Licenced skipper, rugby fanatic and mountain bike enthusiast - would happily move to Vegas one day!"
“FA Level 1 Qualified Football Coach, addicted to Fulham FC, Yorkshire Tea and Freddos”
“Fanatical cricketer, loves a good swing and often gets caught out at the weekend - hmmmmm!”
Senior Leadership Team
“Self-confessed coffee snob, loves walking, running and cycling to keep up with Uno the dog”
"Sharp-witted pool playing Scot - loves Celtic and cycling and even named his son after himself!"
“Reluctant Stoke City watcher, attempts to tame 2 dogs, 4 children and an obsessive with running wife"
“Serial competition winner and amateur snapper – she’ll shoot you, crop you and hang you on the wall”
“Father to identical twin boys, reluctant weekend DIY enthusiast and VW Beetle fan in the making”
“Amateur extreme cold weather enthusiast, loves a good gamble and will bet on almost anything!”
Account Management & Marketing Team
“FA Level 1 Qualified Football Coach, addicted to Fulham FC, Yorkshire Tea and Freddos”
“Father to identical twin boys, reluctant weekend DIY enthusiast and VW Beetle fan in the making”
"Contested king of puns and “dad jokes”, ironically no children yet. Loves food, loves talking about food, lunch time is 9:01am.”
"Self-confessed car nut, and current holder of fastest lap record around the Nürburgring by a Net Tech member of staff"
“Crazy cat lady and our resident Mary Berry impersonator - this girl can BAKE!”
"Lover of drums, music, PC gaming and the great outdoors - variety is the spice of life!"
“Appreciates the power of the written word, a great sense of humour and a good cuppa!”
Tech Leads & Security Team
“Fanatical cricketer, loves a good swing and often gets caught out at the weekend - hmmmmm!”
“Reluctant Stoke City watcher, attempts to tame 2 dogs, 4 children and an obsessive with running wife"
“Sim racing man cave dweller, loves Banana’s and Cheese… but definitely NOT together”
“Amateur extreme cold weather enthusiast, loves a good gamble and will bet on almost anything!”
"Qualified ski instructor, mountain bike enthusiast and part time DJ/music producer. Owner of a very cute dog!"
1st Line Service Desk Team
"Avid music, movies and sports fan, especially football as I play in goal and support QPR - Oh well"
“Aspiring cat parent, gaming enthusiast and bedroom musician!”
"Music/movie/video game/board game fan, aspiring bassist, lover of food and long-suffering Saints fan!"
"Gamer, cinephile, music lover and streaming enthusiast. Generally un-apologetically apologetic!"
"Enjoys getting out on the motorbike when the sun is shining! Loves a good 'tinker' whether it be with the PC or bike."
Gamer, student of psychology and black coffee fan!
Regular parkrun-goer, table tennis and anime enthusiast. Loves pasta bar tagliatelle!
Enjoy playing metal guitar, going to concerts, and relaxing with video games too.
2nd Line Service Desk Team
"Part-time DJ, music producer and a fan of all fast things on 4 wheels!"
Greek-Cypriot, lover of all things canine - the man with the unpronounceable surname!"
"Family man and trail running addict who loves nothing more than being lost in the middle of nowhere."
"Calm, quiet and never flustered - unless you catch him on a rainy night at the Macron Stadium!"
“Always a smiling face - IT geek during the day, transforms to rock freak at night!”
Field Engineering Team
“Sim racing man cave dweller, loves Banana’s and Cheese… but definitely NOT together”
“Fanatical about Chelsea Football Club, but whatever you do don't talk to him when they lose!”
“Delusional petrol head, with lack of direction if found lost please return to Nettech”
"Lover of Tech and all things Japanese, especially Anime. Throw in some Brit Comedy and I'm a happy man"
Lover of anything with engines....and some things without. Never shy of a PC gaming session
Finance, HR & Admin Team
“Self-confessed coffee snob, loves walking, running and cycling to keep up with Uno the dog”
"Mum to one, who likes to think he could end up being the next Karate Kid - wax on ... wax off"
“Keen equestrian and Bengal owner......also known for an egg-cellent supply of free range”
"Mother to one son and two cats; favourite colour is pink and I love to bake. That’s me in a nutshell!"
Web App Development Team
"Sharp-witted pool playing Scot - loves Celtic and cycling and even named his son after himself!"
Our Customers
We are lucky to work with a great variety of customers from many different sectors and of different sizes in Surrey, Hampshire and right across the South East of England, building strong relationships and partnerships over time. Many of our clients have come to see our friendly, experienced staff as trusted advisors or even a part of their business, rather than simply service support providers. More recently, we have grown our reach and have acquired some International clients from destinations including USA, Germany, France, Spain, Denmark, Finland, Switzerland, Italy and the Netherlands.
Over the years we have built up a great deal of experience and expertise in a number of key verticals such as Legal, Accountancy, Financial Planning, Estate Agency and Education to name but a few. Many firms operating in these areas require similar software, services and support so we can often use the knowledge gained with one client to help another - all whilst operating within the strict boundaries of confidentiality and data protection.
Much as there are some similarities, we also recognise that each business is unique and we make sure that we treat them accordingly, adapting our style to meet their specific requirements. For some we operate as a completely outsourced IT department providing proactive server and computer support, day to day IT troubleshooting and strategic planning/advice. In other cases, particularly with larger customers, we work alongside their existing internal IT department to provide 2nd and 3rd line support as well as escalation, holiday and sickness cover and project work.
Some customers use us purely for our bespoke software development capabilities but most commonly we are a one-stop solution for everything – one number to call for all IT issues.
If you are a prospective client, reading this for the first time, please do get in contact with us. We’ll have a friendly chat about your requirements and see where it takes us.
To see what our customers think about us or why they chose us please click here.
Our Typical Client
is based in:
- Surrey
- Hampshire
- Berkshire
- London
- Kent
requires suppport for:
operates in:
- Legal Services
- Professional Services
- Accounting/Finance
- Education/Charity
- Estate Agency
- Print/Promotion
- HR/Recruitment
- Marketing/Advertising
- Automotive/Transport
- Leisure/Recreation
Our Partners
We pride ourselves on not being tied to any manufacturers so that we can provide you with impartial advice for your company's needs. However, in order to offer you the best and most reliable, competitive products on the market we work with a set of preferred partners and can offer you solutions for server hardware, PCs and laptops, printing, data backup, Internet connectivity, wireless networking, security, email, web hosting, VoIP telephony and all other aspects of your IT infrastructure.
NET TECHNICAL HAS BEEN A MICROSOFT GOLD CERTIFIED PARTNER FOR MORE THAN 10 YEARS!
As a Microsoft Gold Certified Partner we are recognised as having the experience and expertise to specify, install, maintain and support Windows based systems, and we hold Microsoft competencies in the following areas:
We are particularly proud of our Gold competencies, as this demonstrates our ability to deploy and support Microsoft Server and Cloud solutions at the highest level attainable. Our breadth of experience covers all of the major Microsoft products including Windows 7, 8 and 10, Office 365, Windows Server, Exchange, SQL and IIS, along with Hyper-V virtualisation.
Join our team!
Can't see the right job for you?
We are constantly on the lookout for talented, friendly people to join our IT Support team in Farnham, Surrey and would still love to hear from you. Simply send us your CV to recruitment@ntsols.com stating the type of role that interests you and we will get back to you as soon as possible.
