We are proud to have built up a long-serving IT support team in Farnham, Surrey that contains a wealth of experience from all walks of life, not just the IT industry, with many employees having given over 10 years of continuous service.
We all have a great enthusiasm for technology but are not techno-geeks – a fact of which we are immensely proud! We are a talented, friendly and approachable bunch and love what we do, believing in proactive IT support with a personal touch.
Our technical staff are picked to fit the Net Technical ethos and so everyone we employ must have the right mix of technical competency and customer facing skills. As a result we like to think that we are genuinely nice people to work with.
The Service Desk is managed by our SDI-certified Service Desk Manager, Simon Everard and encompasses the Tier 1 and Tier 2 team.
Tier 1 are the first point of call for your IT issues and are led by Andreas Jones (our Service Desk Team Leader and Tier 2 engineer) The rest of the team consists of Joe Gamble (Assistant Team Leader), Michael, Alex Walsh, Dan, Sam, Paul, Tom and Ryan. The Tier 1 team are the first port of call for your IT issues. Completing the service desk team are our Tier 2 engineers - Joe Window, Nick and Charlie who handle the complex issues that cannot be resolved at Tier 1 level.
Out in the field we have Dean, George and senior engineers Elliott and Alex. All are involved in regular client visits, emergency visits and projects. These are the faces you are most likely to see walking through your office door whenever you need us.
Jo Dew, our Service Delivery Manager, holds overall responsibility over the Service Desk and field engineering teams making sure the remote and onsite service you receive is up to the highest standards you would expect from Net Technical Solutions.
Networking & Projects
Our Tier 3 team consists of Gareth Phillips - Technical Manager and Alan Jeffery –Consultant. Both are involved in planning, consulting and implementing the core services that make up your IT networks. They are the most senior technical heads in the business and will deliver the network you need for your business to succeed. Completing the Tier 3 team are our senior field engineers and security team.
We know Cybersecurity is a bigger issue than ever. Our Cyber Security Manager Jamie has 20 years of experience with us and alongside our Security Engineer Harry. They specialise in protecting your networks and keeping up to date on the latest IT threats to your business.
Richard Brain, our Technical Director, leads and manages our Tier 3 and Security team.
Web App Development
Our busy Software Development team is led by Senior Developer and Operations Manager William McSkimming, who heads up the team and has been with us since 2003.
Finance & HR
Head of Finance and HR team is Laura Porter who has also been with us for 20 years. Laura’s team consists of Finance Assistant Trude Dudley who has been with us since 2005, Cloud Managed Services Administrator Jamie Bridger and Office Administrator Lindsey Hines-Dedman.
Sales & Marketing
Commercial Director Ben Stupples has over 15 years in the business and has overall responsibility for business development, marketing and account management. His team consists of Senior Account Manager Ian Jobber, Account Managers Jonny Taunton, James Steer Lauren Niblett and Ben Tilley, Plus Marketing Executive Vikki Croxson.
Last but by no means least, Managing Director Alistair Mackenzie continues to steer the ship, as he has done for over 20 years, ably assisted by co-Director/Shareholders Ben and Richard and the senior management team.
So, with a healthy mix of old and new staff, and some in-between, our head office in Farnham, Surrey contains a great team of employees, all dedicated to supporting our varied customer base. Please see below to put faces to names and find out more about our team.