We are proud to have built up a long-serving IT support team in Surrey that contains a wealth of experience from all walks of life, not just the IT industry, with many employees having given more than 10 years of continuous service.
We all have a great enthusiasm for technology but are not techno-geeks – a fact of which we are immensely proud! We are a talented, friendly and approachable bunch and love what we do, believing in proactive IT support with a personal touch.
Our technical staff are hand-picked to fit the Net Technical ethos and so everyone we employ must have the right mix of technical competency and customer facing skills. As a result we like to think that we are genuinely nice people to work with.
Tier 1 Service Desk
The 1st Line Support team is led by Jo Dew who manages the team consisting of Dean Thatcher, Joe Window, Joe Gamble, Alex Walsh, Dan Hall, Sam Connor, Paul Harris, Michael Wybrow and Paul Colpus.
Tier 2 Support Team
Our 2nd Line Support team is led by Simon Everard, following his promotion to this position early in 2019. In April 2019 Andreas Jones made the switch from 1st to 2nd line, joining existing engineers Nick Reedman and Charlie Botterill following his promotion from 1st line in July 2021.
Tier 3 Field Engineering Team
Out in the field, Technical Consultant Alan Jeffery and Senior Engineer Elliott Lewis are both fast approaching 10 years with the business and they are joined by George Stanistreet, Alex Duplock and Harry Lynch who started with us in April 2021.
Overall responsibility for the IT Service Desk sits with Service Delivery Manager Jo Dew and completing the Network Support team we have IT Security Manager Jamie Williams who has been with us since 2002. Our most senior technical heads are Gareth Phillips (Technical Manager) and Richard Brain (Technical Director) who have been in the business for an impressive 17 and 22 years respectively, Richard’s service including his time with Dunston IT with whom we merged in 2014.
Our busy Software Development team is led by Senior Developer and Operations Manager William McSkimming, who heads up the team and has been with us since 2003.
Finance & HR
Head of Finance and HR team is Laura Porter who has also been with us for 17 years. Laura’s team consists of Finance Assistant Trude Dudley who has been with us since 2005, and Office Administrator Lindsey Hines-Dedman.
Sales & Marketing
Commercial Director Ben Stupples will shortly celebrate 15 years in the business and has overall responsibility for business development, marketing and account management. His team consists of Senior Account Manager Ian Jobber, Account Managers Jonny Taunton, James Steer Lauren Niblett and Ben Tilley, Customer Relationship Manager Penny Wilson and Marketing Executive Vikki Croxson.
Last but by no means least, Managing Director Alistair Mackenzie continues to steer the ship, as he has done for over 20 years, ably assisted by co-Director/Shareholders Ben and Richard and the senior management team.
So, with a healthy mix of old and new staff, and some in-between, our head office in Farnham, Surrey contains a great team of employees, all dedicated to supporting our varied customer base. Please see below to put faces to names and find out more about our team.