Net Technical Solutions is an established and successful IT support solutions company situated in Farnham, Surrey. We offer high-quality, innovative outsourced IT services, including network support, infrastructure projects and software application development, to a loyal and established client-base within the SME marketplace in and around the Farnham area, and across Surrey and the South East. As a Microsoft Certified Gold Certified Partner, we maintain extremely high standards of service and always conduct our business professionally and with respect for other people and organisations.
We currently have a career opportunity for a Customer Relationship Manager to join our Sales and Account Management team. The main purpose of the role is to manage a number of customer relationships from a commercial perspective, including contract management, carrying out strategic activities, responding to requests from customers, as well as developing sales of products and services.
The successful candidate will be expected to draw on their experience and initiative to continuously manage the customer relationships as and when required. The role will typically be office-based, with some client visits as and when required. The successful candidate will form a key part of the wider Account Management department assisting with business projects and also offering sales and purchasing support to other team members when required.
Experience of working within an IT Managed Service Provider role is preferable, along with a strong understanding of IT networks, security, hardware and other IT related products and services. Direct experience of working in a customer-facing role is also desirable, preferably within the B2B environment and ideally with experience of working directly in, or closely with, an IT service desk environment.
The successful applicant must be highly motivated with a high level of written and verbal communication. Strong organisational & time management skills will be of benefit to help self-manage daily activities. Applicants should be able to demonstrate a keenness to keep up to date with the latest IT products and technology. Applicants should hold a clean, full UK driving licence and should be prepared to use their personal transport for business use from time to time as the job requires, although this is expected to be minimal.
Personal attributes and key skills required:
Required: O’ level/GCSE English, O’ level/GCSE Maths, Clean Full UK Driving Licence
Desirable: O’ level/GCSE Computer-related subject, Other vocational qualifications in computing
Experience with some or all of the following products and services would be desirable:
Key responsibilities and accountabilities:
What we offer
In return for your commitment, you will receive a competitive salary and OTE, with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, Cycle to work scheme, fresh fruit and a busy sports and social calendar.
HOW DO WE PROTECT DATA?
Net Technical Solutions takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
You must be authorised to work in the UK. Strictly, no agencies please.
Sales and Marketing
Senior Account Manager
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