An exciting opportunity has arisen for an ambitious Graduate/Junior who will be responsible for providing high quality IT support services within in a busy IT service desk environment, to our customers in Surrey, Hampshire and the surrounding areas. The Junior Network Engineer will have excellent communication skills as well as an understanding of IT. The successful candidate will have a passion for IT and a real desire to learn their way around an IT support environment.

What will you be doing:

  • You will be part of our IT service desk team and assist with remote IT support and responding to all incoming email and telephone requests
  • Support encompasses supporting a wide range of software and hardware including Printers, Desktop PC’s and Laptops, Macs, iPad’s and Tablets, Active Directory, VPN and Remote Support, MFA and 2FA Support, Antivirus Support, Various Software Support, Server Administration, MS Office - Versions 2010 - 2020, Windows Operating Systems - Windows 8 through to 10, Network Support, Printer Support and Telephony/Telecoms Support
  • Ensure all customer calls are handled quickly, courteously, efficiently and in a professional manner, updating customers regularly in the event of any delay
  • PC Hardware and software configuration
  • Helping to monitor and log backup issues and responding to monitoring system alert tickets
  • Liaise with 3rd party providers
  • Maintain up-to-date customer files and document steps involved in software and hardware configuration and repair for use within the service desk and ensuring all documentation is kept up to date

What do we need?

  • A genuine interest in IT as a subject with a desire to stay ahead of trends within Technology, perhaps you have even built your own Gaming PC
  • We would like to see that you have some work history in the past, ideally within customer service or retail
  • A clean car driving license would be advantageous but not essential
  • Excellent communication skills both written and verbal and a commitment to providing excellent customer service
  • The personal attributes necessary to perform this role (in addition to those mentioned above) are primarily a methodical, logical organised mind. This needs to be supported by a tidy approach to completing tasks and achieving deadlines as well as communicating the outcome. We are looking for a hardworking, enthusiastic, customer focused individual to join our vibrant and expanding team

Qualifications:

  • Required: To be considered for this role, you must have at least a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least and or a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT
  • Desirable: CompTIA, A+, Network or Microsoft Certifications or equivalent or part thereof

We also offer:

  • Support for you to pursue your Microsoft qualifications, this entails providing an individual development plan and access to online training courses, practice exams and study time; when you pass your exam a cash bonus!
  • 25 days holidays + Bank Holidays
  • Private Healthcare for you and your partner
  • 5% Contributory Pension
  • Dedicated games area, free fruit/snacks and free parking

Working hours:

  • 37.5 hours per week (Monday to Friday)

Interview Process

  • If you meet the requirements of our role, you will chat to our Recruitment team via Microsoft Teams Video for an initial fact-finding conversation and discussion around your career history
  • Moving to the second stage interview, you will meet the Hiring Managers and also be asked to complete a technical test

That’s it… hopefully after this stage you will be our next Net Tech team member!

Department

Service Desk

Reports To

Service Delivery Manager

Status

Full time

Based At

Farnham Office

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