Net Technical Solutions is an established and successful IT solutions company based just a short walk away from the charming market town of Farnham in Surrey. We offer high-quality, innovative outsourced IT services, including software application development, to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East.

About the Role

Net Technical Solutions requires a Service Desk Engineer to join their busy team. As it stands the role will require remote working for the foreseeable future, with the opportunity to attend a COVID secure office upon arrangement with your Line Manager. As and when we return to more normal working practices this will be a purely office based role.

Key areas of support will include:

  • Active Directory - Permissions, Passwords and Account Management
  • VPN and Remote Support
  • MFA and 2FA Support
  • Antivirus Support
  • Various Software Support
  • Server Administration
  • MS Office - Versions 2010 - 2020
  • Windows Operating Systems - Windows 8 through to 10
  • Network Support, Printer Support and Telephony/Telecoms Support

 

Responsibilities:

  • Resolve 1st and 2nd line calls as appropriate and depending on experience, ensuring that the call is closed accurately and efficiently
  • Manage incoming support requests via the support system, telephone and e-mail and deal with such requests in a timely manner to completion
  • To provide consistent and prompt IT support and guidance to a high standard for all internal and remote users within the business, keeping them informed of progress in the event of issues not being resolved immediately

About You

  • You will currently be working within an IT support capacity with a track record of providing 1st and /or 2nd line assistance to a variety of clients and customers, ideally this will be within the Managed Services sector, but another sector experience may be considered.
  • You will have previous experience of working with MS Exchange Servers, Backup, Routers and Firewalls.
  • Strong customer service skills and a drive to provide outstanding service
  • As much as your technical skills count your ability to work unsupervised & under pressure are important along with your analytical, numerical, literacy and prioritisation skills.

Qualifications:

Required: O’ level/GCSE Maths & English

Desirable A+, Network or MCP or equivalent or part thereof

What we offer

In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an Microsoft qualifications.

Department

Service Desk

Reports To

Service Delivery Manager

Status

Full Time

Based At

Temporarily Remote due to COVID, otherwise Farnham Office

Ready to apply?

Our helpline is always open to receive any inquiry or feedback. Please feel free to drop us an email from the form below and we will get back to you as soon as we can.

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Curriculum Vitae