Net Technical Solutions is an established and successful IT Solutions company with great offices in central Farnham.  We offer high-quality, innovative outsourced IT services to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East. As a Microsoft Gold Partner, we maintain extremely high standards of service and always conduct our business professionally and with respect for other people and organisations.

The Role

Net Technical Solutions require an experienced Network Engineer to provide both 2^nd/3^rd line support on their busy Tier 2 Service Desk. As it stands the role will require remote working for the foreseeable future, with the opportunity to attend a COVID secure office upon arrangement with your Line Manager. As and when we return to more normal working practices this will be a purely office based role.

Key areas of support will include:

• Configuration and troubleshooting of Microsoft servers and desktop machines
• Troubleshooting Firewall and Router issues.
• Taking ownership of Tier 2 support and priority cases
• Dealing with escalated cases from Tier 1 regarding:
  • Active Directory - Permissions, Passwords and Account Management
  • VPN and Remote Support
  • MFA and 2FA Support
  • Antivirus Support
  • Various Software Support
  • Server Administration
  • MS Office - Versions 2010 - 2020
  • Windows Operating Systems - Windows 8 through to 10
  • Network Support, Printer Support and Telephony/Telecoms Support
• Telephone, Email and Remote support
• Assisting Technical Managers and The Service Desk Manager with sensitive and escalated tasks

About You

• You will currently be working within an IT support capacity with a track record of providing 2^nd /3^rd line support to a variety of clients and customers, ideally this will be within the Managed Services sector with a minimum of 3 to 5 years’ experience

Be able to successfully carry out in-depth investigations and reconfiguration of our clients’ systems and undertake new installations, it is essential that you have a solid understanding and demonstrable skills in the following areas:

• Service Desk Experience
• DNS, DHCP, File Systems
• Active Directory
• Networking diagnostics, TCP/IP, packets, understanding of how a network works
• VMWARE/HyperV
• Router, Firewall and VPN Configurations
• Microsoft Client and Server Operating Systems, specifically:
• Windows 8
• Windows 10
• Server 2012, Server 2008/2008R2/ 2012/2016/2019
• Small Business Server 2008/2012
• Microsoft Exchange/O365
• Microsoft Azure
• VPN and Remote Support
• MFA and 2FA Support

Other key strengths required include:  good attention to detail, able to build and maintain customer relations, consistency, interpersonal skills, ability to work unsupervised & under pressure, self-confidence, analysis, numeracy & literacy, prioritisation, a positive, professional & proactive approach.

Qualifications:

 Required:            O’ level/GCSE Maths & English

Desired:               MCSA or equivalent or part thereof

What we offer

In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an MCSE qualification.

Working hours:

37.5 hours per week (Monday to Friday)