Net Technical Solutions is an established and successful IT solutions company based just a short walk away from the charming market town of Farnham in Surrey. We offer high-quality, innovative outsourced IT services, including software application development, to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East.

About the Role

Net Technical Solutions require a Service Desk Engineer to join their busy team.  We are looking for an engineer to work at Tier 1 level, who enjoys the diversity of supporting multiple customers and their infrastructures via telephone and remote access, whilst not working 24/7.

Key areas of support will include:

• Active Directory - Permissions, Passwords and Account Management
• VPN and Remote Support
• MFA and 2FA Support
• Antivirus Support
• Various Software Support
• Server Administration
• MS Office - Versions 2010 - 2020
• Windows Operating Systems - Windows 8 through to 10
• Network Support, Printer Support and Telephony/Telecoms Support

Responsibilities:

• Resolve 1st and 2^nd line calls as appropriate and depending on experience, ensuring that the call is closed accurately and efficiently
• Manage incoming support requests via the support system, telephone and e-mail and deal with such requests in a timely manner to completion
• To provide consistent and prompt IT support and guidance to a high standard for all internal and remote users within the business, keeping them informed of progress in the event of issues not being resolved immediately

About You

• You will currently be working within an IT support capacity with a track record of providing 1^st and /or 2^nd line assistance to a variety of clients and customers, ideally this will be within the Managed Services sector, but another sector experience may be considered.
• You will have previous experience of working with MS Exchange Servers, Backup, Routers and Firewalls.
• Strong customer service skills and a drive to provide outstanding service
• As much as your technical skills count your ability to work unsupervised & under pressure are important along with your analytical, numerical, literacy and prioritisation skills.

Qualifications:

Required: O’ level/GCSE Maths & English

Desirable A+, Network or MCP or equivalent or part thereof

What we offer

In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an Microsoft qualifications.

Working hours:

37.5 hours per week (Monday to Friday)

Interview Process:

• If you meet the requirements of our Service Desk Engineer role, you will chat to our Recruitment team via Microsoft Teams Video for an initial fact-finding conversation and discussion around your career history
• Moving to the second stage interview, you will meet the Hiring Managers and also be asked to complete a technical test

That’s it… hopefully after this stage you will be our next Net Tech team member!

HOW DO WE PROTECT DATA?

Net Technical Solutions takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

You must be authorised to work in the UK. Strictly, no agencies please.