IT Support

Our IT support packages are tailored to the specific needs of each of our customers and will include some or all of the following offerings, depending on the level of support required:

  • Dedicated support hotline number - unique to your organisation.
  • Instant access to our Service Desk - no message takers or call handlers.
  • Friendly, straight-talking technical team - with no ‘techno geeks’.
  • 24/7 server and network monitoring - helps spot problems quickly.
  • First class case management - with an online portal for tracking updates.
  • Unlimited remote IT support - via telephone or remote access assistance.
  • Dedicated account manager - providing strategy, sales support and escalation.
  • Full liaison with 3rd party software - or service providers to help resolve issues.
  • Inclusive and unlimited attendance onsite - backed up with strict SLAs.
  • Regular scheduled onsite service - visits to suit your requirements.

Visit our Case Studies page if you would like to read more about some of the IT support projects we carry out for our clients in Surrey, Hampshire and beyond.

If you would like further details on the various IT support packages we can offer please call 01252 235255 or email and one of our sales team managers will endeavour to respond within 24 hours.

Our Support Desk

Network Monitoring

Our IT support service desk uses industry-leading network monitoring cloud-based software by DATTO to provide essential insight into all aspects of your network connected devices such as servers, hypervisors, routers, switches, and firewalls. This allows us to accurately identify any problems your network might have right away and so triage tickets faster, improve front-line fix rates and resolve any issues and cyberthreats such as ransomware, more quickly.

Network monitoring takes place in real-time and includes connectivity, bandwidth, disk space, RAM usage, CPU levels, anti-virus definitions, backup reporting and many other essential warnings and alerts. The information gained by the RMM (Remote Monitoring and Management) software is automatically added to our ticketing system and if it can’t be fixed instantly then our support team are alerted to investigate.

Visit our Case Studies page if you would like to read more about how we help our IT support customers.

Server Installation

A typical server should last between 3 and 5 years before the software and hardware become out of date and it requires replacing. Often the determining factors will be those such as organisational growth, expanding requirements and increased data storage. However, you can never tell when your server may inexplicably decide to stop working and although most of the server projects we undertake are strategic, we also cater for emergency remedial installations when required.

Regardless of the reason, we follow the same ‘consult-design-install’ process on each occasion and all server solutions that we provide as part of our business IT support offering are designed to fit your company's particular needs. With a proven track record when it comes to designing and implementing IT network and infrastructure projects, we will find the right solution to fit both your technical and budget requirements.

We are proficient with all Microsoft technologies such as Windows Server, Exchange, Active Directory, Remote Desktop Services, SharePoint and SQL as well as Cloud-based solutions such as Microsoft Azure.

When it comes to hardware we are not tied to any specific manufacturer, although we tend to favour HP Enterprise products due to price, reliability and availability.

Visit our Case Studies page to find out about some of the projects we carry out for our IT support clients in Surrey, Hampshire and beyond.

IT Support Server Installation Net Technical Solutions

Networking Solutions

Whether you are installing a brand new IT network, expanding an existing setup or replacing old/faulty technical equipment, we can provide an array of IT networking solutions to meet your needs.

We supply and install network hardware such as routers, switches, firewalls, wireless access points, UPS, NAS devices etc. to fit all requirements and budgets and although we are not tied to any specific vendors we work in close partnership with Fortinet, ZyXEL, HP, Ubuquiti, APC and many other industry leading brands.

As part of our business IT support services, we are also able to deliver full CAT5e and CAT6 network cabling projects including termination, trunking, patching and cabinet installation and can provide examples of our work if required.

Visit our Case Studies page if you would like to read more about some of our Network IT support projects that we carry out for our clients in Surrey, Hampshire and beyond.

PCs, Laptops & Tablets

All of the PCs, workstations and notebooks  we provide are carefully matched to  fit your company's requirements and we make sure that we consult with you to find the right solution for your budget. Stock is purchased through UK distribution and is unpacked, updated, bench-tested and configured before being sent to your site for installation - an IT support service offering which we feel has big advantages over purchasing online or via the retail channel.

We are not tied to any specific manufacturers with regards to the supply of desktop PCs, laptops and tablets. However, we tend to recommend Lenovo, Fujitsu or HP PCs/Laptops due to their excellent build quality, performance and on-going support.

Additionally, for when quick installations are required, we hold stock  of standard specification desktop PCs and laptops at our offices which will typically have Intel Core-i5 processor, 256GB SSD, 8GB RAM and Windows 10 Pro operating system pre-installed.

Visit our Case Studies page if you would like to read more about our IT network support.

In 2023 a number of Microsoft software packages reach End of Life and will no longer be supported. To find out which ones are affected and if your business is using any of them, plus what you need to do about it, visit our blog page.


Case Study

"Our Account Manager is truly the ‘right fit’ for us and we totally trust them to deliver. It’s really worked well, and with their continual help we’ve been able to build up a strong partnership and carry out our strategy for continual service improvement. We are extremely satisfied with Net Tech’s support for our operations.."
Paul Batten, Phyllis Tuckwell Hospice Care

Case Study

Phyllis Tuckwell Hospice Care (PTHC) is based in Farnham, Surrey and provides care for adult patients, and their families, living with terminal illness across Surrey and Hampshire They currently have over 400 staff and volunteers in multiple locations using their IT network.

Net Technical Solutions (NTS) has worked in partnership with PTHC since 2013 providing outsourced IT support to complement the existing on-premise team. NTS were challenged with initially bringing the network up to date and then
providing continual service improvement and strategic technical advice to develop a future IT strategy that would allow the organisation to evolve and remain agile enough to flex and grow as required. Never was this more vital than during the coronavirus lockdown in 2020 which greatly impacted the hospice and increased their reliance on IT.

During the relationship NTS has been able to offer guidance and advice, helping PTHC to develop a robust IT strategy and deliver the long-term vision. NTS adapted its approach as PTHC grew and over time the network has evolved to provide a more agile and secure environment utilising cloud technologies such as Microsoft 365 and Azure, whilst also retaining core infrastructure on site to maintain security and productivity, and minimise downtime. As the reliance on cloud technology increases so the need for technical support is also growing. The NTS service desk team provide specific technical escalation, 3rd line consultancy and general support to assist the team at PTHC.

PTHC now has an IT network and support system in place that is in a continual cycle of improvement. The move to more cloud-based consumption proved to be vital during the pandemic and continues to be developed in line with working demands. Over time the relationship has grown into a strong partnership where NTS are viewed as an extension of the PTHC team. More recently NTS has rolled out Multi-Factor Authentication (MFA) across the network, as well as preparing for the move to Azure Virtual Desktop (AVD) to improve the remote working security and experience.

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