"The level of cooperation, flexibility and trust you offered showed real commitment to our school and the future business relationship. We enjoy excellent relationships with every member of Net Technical staff and the improvements have had a tangible impact on the way we work. We rarely spend time fighting fires anymore but can focus instead on delivering a really good service to our school population."
Erica Wiczling, Network Manager, Woking High School
Woking High School is a coeducational secondary school located in the Horsell area of Woking, Surrey. The school has approximately 1200 pupils between the ages of 11-16 and has held specialist Technology College status since 2004, converting to become an academy in 2013.
Net Technical Solutions was engaged in June 2013 to provide Network Support services to complement the existing on premise IT resource. At this time the school operated around a dozen physical servers which served the user base of 150 staff and 1200 students. The infrastructure was creaking both in terms of hardware and software, with many servers still running Windows Server 2003, no disaster recovery plan in place and network switches which were over 10 years old.
Armed with a thorough understanding of the network, we listened to the school’s plans and strategy then offered a detailed proposal for a phased upgrade of infrastructure over 2-3 years. Phase 1 replaced all switching infrastructure enabling staff to benefit from gigabit network speeds, Phase 2 saw critical servers virtualised and data storage streamlined and replicated off site whilst Phase 3 saw the virtualisation of the remaining servers and enabled automatic failover for full disaster recovery.
Since completing the project and with a stable network infrastructure now in place, Woking High School has moved forwards in many ways. Exchange has been replaced with Office 365, remote access into the school has been vastly improved and each project has been delivered on time and in budget with full documentation and handover.
" Perfect, Andreas was great and efficient once again. 11/10! "
" Laura-Ann was amazing, sorted the problem out swiftly so that I could continue my work. "
" Phil was both quick and efficient. Great service. Can't fault it! "
" Joe was very quick. Thank you! 5* service. "
" Andreas was very helpful and very patient! Thank you. "
" Really helpful. Appreciated that I was a not very computer literate and Charlie talked me through things in a way I understood, which is not always the case with computer-savvy people. "
" Mike was hugely helpful and gave me confidence when I thought I had lost everything on my PC. Very positive ...long session, but hopefully I'm back up and working now! "
" It was great! The conversation with Joe was engaging, professional and helpful. He really helped me with my queries. "
" Phil was very helpful, friendly and sorted the problem very swiftly with the minimum of fuss. I am just delighted to have my emails functioning again. "
" Michelle gave excellent knowledgeable and attentive service. "
" Always very helpful and informative, thank you. Stuart always explains what he is doing and what he will do next. "
" Laura-Ann was extremely helpful and professional throughout sorting out my connectivity problems. Thanks again for the support! No improvements could be made. 5 star service. "
" Dean was very helpful, professional and friendly - very good, no complaints at all. A great service. "
" We are dealing with teething issues, it is nice to have same person looking into it. Many thanks Andreas! "
" Andreas was very good!! He sent me an email to check my availability and called me and then explained how to go to the jump on my PC website. He checked the status of the antivirus to confirm that it has disappeared from my computer and kept me updated through the installation. When the installation stalled, he checked with me to make sure that I had saved all the documents I needed before rebooting my computer. Once the reboot happened he then completed the installation. "
" A very professional service – thanks Dean! "
" During a difficult time for our business Jamie not only provided us with brilliant support to recover data, but dealt with it in a discreet & professional manner. "
" Phil sorted it all with speed and efficiency - many thanks! "
" (Following an infrastructure refresh onsite) Chris has been great over the past week with our install, really knew his stuff, was incredibly helpful and was really organised. "
" We are extremely happy with Net Tech, the support desk are extremely professional and always respond in a timely manner. We don’t want to be with anyone else. "
" We greatly appreciate the superb service provided by Net Technical Solutions to date. You have sorted matters out for us where others could not. It is so refreshing. "
" Andreas was polite and efficient, very helpful and solved the issue quickly. He listened to my query, knew the routes to try and solve it and completed these very quickly. Thank you! "
" Excellent service - very friendly and immensely patient with all kinds of WFH (work from home) issues - thank you! "
" Net Technical Solutions has supported our firm for a number of years now. We have as a general rule found them to be responsive, polite and knowledgeable. Laura always goes the extra mile and Jim Winstanley was a superstar with setting up remote working in March. A real saint. "
" Net Tech has looked after our extensive and complicated IT set up for many years – they provide a great service, frankly we couldn’t survive without them, thank you. "