Legal-Centric IT Support
What can you expect from our IT support for legal services?
Net Technical Solutions' experience and knowledge of the legal services sector means that we understand the IT challenges faced by law firms every day. To thrive and grow legal firms need reliable and robust IT to help deliver services as professionally and effectively as possible.
The legal services industry can be particularly fast-paced at times, and it is often vital to respond quickly and directly to clients. Our IT Network Support service desk is specifically tuned to react quickly and effectively to your IT issues, with live engineers on the end of a phone ready to assist, rather than simply call handlers or case loggers. Our aim is to get you back up and running as quickly as possible, no matter how big or small the problem.
We are familiar with troubleshooting and liaising with third-party providers for Case Management Systems such as Mattersphere, Leap, Indigo, Eclipse and Clio, Digital Dictation Software such as BigHand, Leap Dragon, Lexacom, etc. and Time-Recording Software such as Tikit, Leap, Osprey and others.
We can also help to provide the right IT support for law firms and the infrastructure needed to equip legal staff with the technology to carry out their work and ensure any data handled is protected and secure. We also know that for legal services, downtime is not an option and so we have a dedicated team monitoring our clients’ systems to ensure maximum business continuity.
We also support our legal customers with their remote working requirements and understand that it is another major factor to consider for IT support for legal services. Solicitors and barristers need to be able to work efficiently wherever they are based be it their client’s location, legal premises such as courts, their own offices, or at home.
What our legal services clients can expect from us:
- Dedicated support hotline number - unique to your organisation.
- Instant access to our Service Desk - no message takers or call handlers.
- Friendly, straight-talking technical team - with no ‘techno geeks’.
- 24/7 server and network monitoring - helps spot problems quickly.
- First class case management - with an online portal for tracking updates.
- Unlimited remote support - via telephone or remote access assistance.
- Dedicated Account Manager - providing strategy, sales support and escalation.
- Full liaison with 3rd party providers - to help resolve issues quickly.
- Inclusive and unlimited attendance onsite - backed up with strict SLAs.
- Regular scheduled onsite service visits - to suit your requirements.
Tailored IT Services
What our managed IT services for law firms mean for you
Net Technical Solutions is highly experienced in providing managed IT services and strategic consultancy as well as IT support for legal services whatever their size. We understand the importance of trust and confidentiality as well as the security issues around handling large amounts of client data and can provide the right technology to be put in place to support it.
Our IT services can be specifically tailored to the legal sector and designed to provide you with solutions that support your employees and allow them to do their jobs efficiently and professionally. From process optimisation, through to mobile working and Cloud platforms, we offer a wide range of IT services for legal firms and can put together the right, customised package for you. Additionally, for staff who work remotely, collaborating on confidential documents at all hours, we also have the tools to help you save time and improve your productivity.
We provide a wide variety of IT services for organisations in legal services, covering a complete portfolio of all the essential tools and software needed to run your operation, such as:
- Business-grade Internet connectivity
- Robust firewalls with Unified Threat Management
- Web content filtering and security
- Anti-virus protection
- Office 365 and associated Cloud services
- Mail filtering, sand boxing and quarantine
- Anti-malware deployments
- Onsite and Cloud-based data backup solutions
- Data encryption services
- Business continuity and disaster recovery planning
- Multi factor authentication and secure SSL VPN
- Voice over IP telephony
- Wireless solutions and mobile device management
- Strategic planning and IT management
- GDPR and Cyber Essentials advice and planning
Bespoke Software Development
As more and more legal firms seek to improve their business operations, bespoke software development has become one of the most important growth areas. There are many off-the-shelf software products to cater for the needs of most law firms, however sometimes they do not quite fit your technical, process or budgetary requirements - and that's where bespoke software development comes in.
With more than 20 years experience, our team works with a number of legal services clients to create business software applications that offer a customised solution based on their exact needs providing long-term cost savings, improving staff productivity and data management and helping to give them the competitive edge.
We can create and develop a variety of bespoke software applications, each one unique to our customer's requirements such as time-recording systems, customer databases, case management systems, dynamic websites, marketing databases and reporting systems.
All our work is carried out in-house using the most innovative technologies to develop applications that can be web-based, desktop and mobile.
For further information on our software apps, please click here.
