Net Technical Solutions is an established and successful IT Solutions company with great offices in central Farnham.  We offer high-quality, innovative outsourced IT services to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East. As a Microsoft Gold Partner, we maintain extremely high standards of service and always conduct our business professionally and with respect for other people and organisations.

The Role

Net Technical Solutions require an experienced Network Engineer to provide both 2nd/3rd line support, to our diverse client base across all sectors via phone, email, remote access and onsite visits. Whilst this role is primarily based in the office, you will sometimes be called on to attend a customer sites for any urgent requirements.

Duties:

 Tier 2 Service Desk:

  • Configuration of Microsoft servers and desktop machines
  • Taking ownership of Tier 2 support and priority cases
  • Dealing with escalated cases from Tier 1
  • Telephone and Remote support
  • Maintenance of servers and network equipment
  • IT security and backup checks
  • Assisting Technical Managers and The Service Desk Manager with sensitive and escalated tasks
  • On-site:
    • Installation and configuration of desktop machines and laptops
    • Carry out service visits to ensure all servers and network equipment is running smoothly and looking for any potential problems

About You

Candidates must have a minimum of 3 -5 years commercial experience in a server and/or second line support role. In order to successfully carry out in-depth investigations and reconfiguration of our clients’ systems and undertake new installations, it is essential that you have a solid understanding and demonstrable skills in the following areas:

  • IP Addressing
  • Active Directory
  • Routing Protocol technologies
  • Microsoft Client and Server Operating Systems, specifically:
    • Windows 7
    • Windows 8
    • Windows 10
    • Server 2012
    • Server 2008/2008R2/ 2012
    • Small Business Server 2008/2012

 Skills in the following areas will be advantageous:

  • Microsoft Exchange/O365
  • Apple products
  • VoIP
  • Firewall configuration and troubleshooting

Other key strengths required include:  good attention to detail, able to build and maintain customer relations, consistency, interpersonal skills, ability to work unsupervised & under pressure, self-confidence, analysis, numeracy & literacy, prioritisation, a positive, professional & proactive approach.

 Qualifications:

 Required:            O’ level/GCSE Maths & English

MCSA or equivalent or part thereof

What we offer

In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an MCSE qualification.

Department

ONS

Reports To

Service Desk Manager

Status

Full Time

Based At

Farnham Office

Ready to apply?

Our helpline is always open to receive any inquiry or feedback. Please feel free to drop us an email from the form below and we will get back to you as soon as we can.

Apply Now

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Curriculum Vitae