Net Technical Solutions is an established and successful IT solutions company based just a short walk away from the charming market town of Farnham in Surrey. We offer high-quality, innovative outsourced IT services, including software application development, to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East.

About the Role

Net Technical Solutions require a Service Desk Engineer to join their busy team. In this office-based role, you will be involved in phone, email and remote support.

Key areas of support will include:

  • Active Directories - Permissions, Passwords and Account Management
  • MS Office - Versions 2010 - 2019
  • Windows Operating Systems - Windows 8 through to 10
  • Network Support, Printer Support and Telephony/Telecoms Support
  • Antivirus Support

Responsibilities:

  • Resolve 1st and 2nd line calls as appropriate and depending on experience, ensuring that the call is closed accurately and efficiently
  • Manage incoming support requests via the support system, telephone and e-mail and deal with such requests in a timely manner to completion
  • To provide consistent and prompt IT support and guidance to a high standard for all internal and remote users within the business, keeping them informed of progress in the event of issues not being resolved immediately

About You

  • You will currently be working within an IT support capacity with a track record of providing 1st and /or 2nd line assistance to a variety of clients and customers, ideally this will be within the Managed Services sector, but another sector experience may be considered.
  • You will have previous experience of working with MS Exchange Servers, Backup, Routers and Firewalls.
  • As much as your technical skills count your ability to work unsupervised & under pressure are important along with your analytical, numerical, literacy and prioritisation skills.

Qualifications:

Required: O’ level/GCSE Maths & English

Desirable A+, Network or MCP or equivalent or part thereof

 

What we offer

In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an MCSE qualification.

 

Submit your CV to apply!

Curriculum Vitae