Service Desk Team Leader – Tier 2
Net Technical Solutions is an established and successful IT Solutions company with great offices in central Farnham. We offer high-quality, innovative outsourced IT services to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East. As a Microsoft Gold Partner, we maintain extremely high standards of service and always conduct our business professionally and with respect for other people and organisations.
About the Role
Our Service Desk provides 1st, 2nd and 3rd line support via telephone and email. Using remote desktop tools to connect to customer machines and their network. The Service Desk is responsible for ensuring that all incidents and problems have cases raised and are categorised and allocated efficiently and correctly. Monitoring of customer server and network performance and being on alert for and processing server monitoring alerts. We organise our Service Desk in to two tiers of support – Tier 1 and Tier 2.
Leading the Tier 2 team whilst managing your own case load, having an awareness at all times of what each engineer is working on and acting as an escalation point for the Tier 1 Service Desk Team Leader and the Tier 2 team.
Technical Understanding required:
It is preferable that the successful individual is a car owner and holds a valid UK driving licence
What we offer
In return for your commitment, you will receive a competitive salary with no restrictions on growth, 25 days holiday, a pension contribution & private medical insurance (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development, including support and encouragement for the pursuit of an MCSE qualification.
Service Delivery Manager
The Millennium Centre, Crosby Way, Farnham, GU9 7XX
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