Net Technical Solutions is an established and successful IT Solutions company with great offices in central Farnham.  We offer high-quality, innovative outsourced IT services to a loyal and established client-base within the SME marketplace in and around the Farnham area and across the South East. As a Microsoft Gold Partner, we maintain extremely high standards of service and always conduct our business professionally and with respect for other people and organisations.

 

Net Technical Solutions require an experienced Network Engineer to provide both 2nd/3rd line support on their busy Tier 2 Service Desk and as required, visit customer sites to carry out service visits,  commissioning of new installations, on-site support and management of existing networks. 

 

DUTIES:

  • Tier 2 Service Desk:
    • Configuration of Microsoft servers and desktop machines
    • Taking ownership of Tier 2 support and priority cases
    • Dealing with escalated cases from Tier 1
    • Telephone and Remote support
    • Maintenance of servers and network equipment
    • IT security and backup checks
    • Assisting Technical Managers and The Service Desk Manager with sensitive and escalated tasks
  • On-site:
    • Installation and configuration of desktop machines and laptops
    • Carry out service visits to ensure all servers and network equipment is running smoothly and looking for any potential problems

 

EXPERIENCE:

Candidates must have a minimum of 5 years commercial experience in a server and/or second line support role. In order to successfully carry out in-depth investigations and reconfiguration of our clients’ systems and undertake new installations, it is essential that you have a solid understanding and demonstrable skills in the following areas:

 

  • IP Addressing
  • Active Directory
  • Routing Protocol technologies
  • Microsoft Client and Server Operating Systems, specifically:
    • Windows 7
    • Windows 8
    • Windows 10
    • Server 2012
    • Server 2008/2008R2/ 2012
    • Small Business Server 2008/2012

 

Skills in the following areas will be advantageous:

  • Microsoft Exchange/O365
  • Apple products
  • VoIP
  • Firewall configuration and troubleshooting

 

Other key strengths required include:  good attention to detail, able to build and maintain customer relations, consistency, interpersonal skills, ability to work unsupervised & under pressure, self-confidence, analysis, numeracy & literacy, prioritisation, a positive, professional & proactive approach.

 

QUALIFICATIONS:

  • Required O’ level/GCSE Maths & English
  • Desirable:  MCSA or equivalent or part thereof

 

SALARY & BENEFITS:

Upon application

 

BENEFITS

  • 25 days Holiday
  • Pension and Private health care to all staff after a qualifying period
  • Fresh fruit, childcare vouchers, Ride2work, Sports & Social club “membership”

 

Department

Service Delivery

Reports To

Service Delivery Manager

Status

Full Time

Based At

The Millennium Centre, Crosby Way, Farnham, Surrey, GU9 7XX

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We also need a...

Service Desk Engineer

  • Department: IT Service Desk
  • Reports To: Service Delivery Manager
  • Status: Full Time and Permanent
  • Based At: The Millennium Centre, Crosby Way, Farnham, Surrey, GU9 7XX

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