Looking for flexible IT support for your college or school?
Overall responsibility for IT support for schools in most places typically falls to the Business Manager, Bursar or Head Teacher who help a team to deliver the technology and IT. For those schools, and schools with no on-site IT resource, we are able to provide a professional IT Support service that's right for them - whether it's just holiday cover or a fully outsourced service allowing staff at the school to remain 100% focused on their pupils education and their own job without worrying about the performance of their IT.
Knowledgeable and Friendly Team
We have a friendly, knowledgeable team of 1st line engineers available on the phone to take calls and fix most day to day problems, as well as a vastly experienced team of 2nd and 3rd line engineers available to fix more complex issues and visit the school site as and when required.
Most of the schools and educational establishments that we work with have regular scheduled site visits built in to their monthly support agreement, ranging from one visit per quarter to one per week, depending on the size and complexity of the school’s IT network.
Tailored to your Needs
Some schools are fortunate enough to have their own internal IT resource in the form of an IT Manager or Network Engineer and here we are able to work alongside this resource providing holiday, sickness and overflow cover as well as high-level network support and strategic input and planning. We are even able to station Network Engineers permanently on site should this be the preferred requirement.
We recognise that the needs and preferences of each school will be different and we have the experience and flexibility to provide the right IT support requirements.
Professional and Experienced
Our specialist team has many years of combined experience dealing within the education sector and are used to the pressures of a school environment. They understand that IT problems can easily lead to lessons being held up and unnecessary additional pressures being put on staff and students alike and so the onus is always on fixing issues as quickly and efficiently as possible, whilst aiming to ensure that they do not reoccur.
HOW TO CONDUCT AN IT REVIEW FOR SCHOOLS
Our step by step guide to performing your own IT health check will help you conduct a complete review of your current situation and is ideal for anyone working within the Education sector and looking to review or update their current technology. To read the guide or download a copy for free, please visit our Resources Page or click HERE.
Please visit our main IT Support page for more detailed information or contact us to see how we can help provide IT support for your school.
The specialist education team at Net Technical Solutions is highly experienced in providing IT managed services and strategic consultancy to schools, colleges and universities. We have seen first-hand the difference technology can make to the learning environment in schools and are always keen to pass on our expertise.
We provide a wide variety of IT services for schools and educational establishments, covering a complete portfolio of all the essential tools and software needed to run your operation, including the following:
Please visit our main IT Services page for more detailed information or contact us using the details below to see how we can help your school or educational establishment.
We have an open minded approach to school networking projects, as we understand that one solution does not fit all. Although most schools face similar challenges, each has slightly different needs and objectives, so we take the time to really get to know your establishment so that we can offer a solution which meets your specific requirements.
Our experienced projects team provide independent, education-focused advice and will only recommend the most reliable and robust products that have been tried and tested in school and business environments. We know that technology has the possibility to change learning spaces and so will recommend products and services that organisations should be using both inside and outside of the classroom environment.
Looking for IT network support for your project?
When sourcing products we carefully consider the school’s current IT system with the overall aim to providing a network that enhances the school’s IT infrastructure whilst also increasing the learning experience of the students/pupils.
Some of the projects we have recently worked on include:
For more information or to find out how we can help with your school's IT network project contact us today.
"The level of cooperation, flexibility and trust you offered showed real commitment to our school and the future business relationship. We enjoy excellent relationships with every member of Net Technical staff and the improvements have had a tangible impact on the way we work. We rarely spend time fighting fires anymore but can focus instead on delivering a really good service to our school population."
Erica Wiczling, Network Manager, Woking High School
Woking High School is a coeducational secondary school located in the Horsell area of Woking, Surrey. The school has approximately 1200 pupils between the ages of 11-16 and has held specialist Technology College status since 2004, converting to become an academy in 2013.
Net Technical Solutions was engaged in June 2013 to provide Network Support services to complement the existing on premise IT resource. At this time the school operated around a dozen physical servers which served the user base of 150 staff and 1200 students. The infrastructure was creaking both in terms of hardware and software, with many servers still running Windows Server 2003, no disaster recovery plan in place and network switches which were over 10 years old.
Armed with a thorough understanding of the network, we listened to the school’s plans and strategy then offered a detailed proposal for a phased upgrade of infrastructure over 2-3 years. Phase 1 replaced all switching infrastructure enabling staff to benefit from gigabit network speeds, Phase 2 saw critical servers virtualised and data storage streamlined and replicated off site whilst Phase 3 saw the virtualisation of the remaining servers and enabled automatic failover for full disaster recovery.
Since completing the project and with a stable network infrastructure now in place, Woking High School has moved forwards in many ways. Exchange has been replaced with Office 365, remote access into the school has been vastly improved and each project has been delivered on time and in budget with full documentation and handover.
" Net Tech have been amazing both before and throughout lockdown. They respond promptly and work quickly to provide a solution to whatever the issue may be. But most of all, they are very patient with us un-tech-savvy few, and are caring & good-humoured in their communications and dealings with their clients. "
" We enjoy excellent relationships with every member of Net Technical staff we have encountered. The improvements have made a tangible impact on the way we work in our department as we rarely spend fighting fires anymore but can focus instead on delivering a really good service to our school population. "
" Last spring we prepared a very detailed IT tender document and sent it to both local and national support providers. Net Tech, based in Farnham, were incredibly competitive with their pricing and the service they could offer. They started with us last September and we have not been disappointed. In fact they are a huge hit with the teaching staff because of their very prompt and efficient manner in dealing with their time-pressure IT issues. "
" Working from home my laptop developed a problem with remotely accessing the workplace server. Alex was able to diagnose the cause based on my description. He was persistent in working out a solution when initial approach didn't resolve it. I was worried the problem may not be solved, but by carefully investigating it Alex resolved the matter. Thank you. "
" Our appreciation and thanks to all the Net Tech team who have responded to our calls over the last week or so particularly, (whilst preparing for the lockdown), but also in more ordinary times. Really top-notch support, thank you so much. "
" We have worked with Net Technical for a number of years and the support, advice and service from the whole team is fantastic. We are always happy to recommend their services and have lots of positives to share…… "
" During lockdown Net Technical Solutions has provided an outstanding service for the school. Many thanks! "
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