"The level of cooperation, flexibility and trust you offered showed real commitment to our school and the future business relationship. We enjoy excellent relationships with every member of Net Technical staff and the improvements have had a tangible impact on the way we work. We rarely spend time fighting fires anymore but can focus instead on delivering a really good service to our school population."
Erica Wiczling, Network Manager, Woking High School
Woking High School is a coeducational secondary school located in the Horsell area of Woking, Surrey. The school has approximately 1200 pupils between the ages of 11-16 and has held specialist Technology College status since 2004, converting to become an academy in 2013.
Net Technical Solutions was engaged in June 2013 to provide Network Support services to complement the existing on premise IT resource. At this time the school operated around a dozen physical servers which served the user base of 150 staff and 1200 students. The infrastructure was creaking both in terms of hardware and software, with many servers still running Windows Server 2003, no disaster recovery plan in place and network switches which were over 10 years old.
Armed with a thorough understanding of the network, we listened to the school’s plans and strategy then offered a detailed proposal for a phased upgrade of infrastructure over 2-3 years. Phase 1 replaced all switching infrastructure enabling staff to benefit from gigabit network speeds, Phase 2 saw critical servers virtualised and data storage streamlined and replicated off site whilst Phase 3 saw the virtualisation of the remaining servers and enabled automatic failover for full disaster recovery.
Since completing the project and with a stable network infrastructure now in place, Woking High School has moved forwards in many ways. Exchange has been replaced with Office 365, remote access into the school has been vastly improved and each project has been delivered on time and in budget with full documentation and handover.
" Net Tech have been amazing both before and throughout lockdown. They respond promptly and work quickly to provide a solution to whatever the issue may be. But most of all, they are very patient with us un-tech-savvy few, and are caring & good-humoured in their communications and dealings with their clients. "
" We enjoy excellent relationships with every member of Net Technical staff we have encountered. The improvements have made a tangible impact on the way we work in our department as we rarely spend fighting fires anymore but can focus instead on delivering a really good service to our school population. "
" Last spring we prepared a very detailed IT tender document and sent it to both local and national support providers. Net Tech, based in Farnham, were incredibly competitive with their pricing and the service they could offer. They started with us last September and we have not been disappointed. In fact they are a huge hit with the teaching staff because of their very prompt and efficient manner in dealing with their time-pressure IT issues. "
" Our appreciation and thanks to all the Net Tech team who have responded to our calls over the last week or so particularly, (whilst preparing for the lockdown), but also in more ordinary times. Really top-notch support, thank you so much. "
" We have worked with Net Technical for a number of years and the support, advice and service from the whole team is fantastic. We are always happy to recommend their services and have lots of positives to share…… "
" Working from home my laptop developed a problem with remotely accessing the workplace server. Alex was able to diagnose the cause based on my description. He was persistent in working out a solution when initial approach didn't resolve it. I was worried the problem may not be solved, but by carefully investigating it Alex resolved the matter. Thank you. "